Customer Services:

Please email to us at: 

To Order: 
  • On line: please submit the Order Form from our website. We will confirm your order within two days and contact you for billing information. 

Shipping & Delivery:

The average lead time is 2-3 weeks from time of order to delivery. Under certain circumstances, lead times can shorten or lengthen.

Before the delivery, customer will be noticed by phone from the local carrier and can set up a convenient time to receive the shipment. Signature is required.

Our shipping is the "standard curbside Motor Freight delivery". That means shipments will be delivered to the curbside or as close to the Purchaser's property line or Driveway.  For customer's request, we can order delivery with power lift-gate to unload the freight to ground by the driveway (the power lift-gate unloading service costs extra). If the power lift-gate doesn't work (due to a big size of crate or a small lift-tailgate), the purchaser would need to have people ready to open the package and be given reasonable time to unload the parts to ground. 

Purchaser must inspect freight prior to unloading and document any damage on the Shipping Document “Bill of Lading” provided by the delivering carrier. Failure to document any such damage may result in delays in resolving the damage claims and broken parts replacement.

Warranty Policy:

We warranty all our products for a period of one year for defects in manufacturing and workmanship. 

In addition, we will replace any missing or broken parts free of charge. It is the purchaser’s responsibility to notify us within 14 days after receiving the product and found any broken or missing pieces. After the 14 days time limit, it may not be able to get a free shipping for replacement parts from the carrier and us. Please inform us in writing of any situation you can not inspect the product in 14 days. 

Customer can cancel the order before product shipped out. However the order can not be returned and there is no refund once the order is shipped out from our plant, unless the product is totally damaged in transit and cannot be salvaged.

© 2004 - 2017 Cedar Manufacturing Inc. All rights reserved. Products shipped are not exactly as pictures shown on the website.